Starbucks closing Seattle call center; 130 to lose jobs
January 18th, 2010
Starbucks Corp. said it will close a Seattle call center later this year and move the operations to Albuquerque, N.M., affecting 130 people.
The Seattle coffee giant (NASDAQ: SBUX) said it will outsource the call center to a third-party vendor, Sitel, which has headquarters in Nashville, Tenn. The Seattle call center employs 78 Starbucks employees and 52 contract workers guaranteed high risk personal loans.
According to a Starbucks spokeswoman, the company is contracting with a call-center vendor because it “has the infrastructure, technology and capabilities to better manage the high volume of calls.”
Filed under: business by Fred